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Home

Electricity and gas

  • Virtual Power Plant
  • Compare electricity and gas plans
    • Upload your electricity bill
  • How to disconnect and reconnect your energy connection
  • Compare electricity and gas plans
    • Basic Home
    • Flexi plan
    • Solar Max
    • How to compare plans
    • What is off peak electricity?
    • When to switch
    • What is a tariff?
  • Get an energy quote
  • Go Neutral
    • Opt-in for carbon neutral
    • FAQs
    • Go Neutral news and carbon offset projects
      • Solid efforts to reduce emissions in Brazil
      • Savanna Fire Management, Arnhem Land, Northern Territory
      • Top End wildfire management
      • Light bulb moments in India
  • New meters and installations
    • Timeframes for electricity meter connections
  • Go Green
    • Green energy plans
  • Energy saving and safety
    • Electrical safety
    • Natural gas safety
    • Gas appliances safety
    • South Australian Retailer Energy Productivity Scheme (REPS)
  • PowerResponse
  • Energy Plan Information

Solar

  • Customised solar & battery solutions
  • Existing Solar Customers
  • Feed-in tariffs

Moving house

Bills and accounts

  • Manage your account
    • Update your details
    • Register an additional account holder
  • Pay your bill
    • Energy bill support
    • Payment options
      • Pay my bill
    • Request a payment extension
  • Understand your bill
    • Bill guides
    • Energy usage data request
    • Estimated bills
    • Is your bill higher than expected?
  • Switch to eBilling
  • Understand your meter
    • A guide to getting your meter read
    • Submit meter reading
  • Concessions
    • Australian Capital Territory
    • New South Wales
    • Queensland
    • South Australia
    • Victoria
      • Utility Relief Grant Scheme
  • Hardship policy
    • Financial difficulties
    • Government assistance
  • Family Violence
  • Account holder has passed away

Help and support

  • FAQs
    • How to reach us during the COVID-19 situation
    • Accounts, bills and payments
    • Anytime Saver
    • Balance Plan FAQ’s
    • Guaranteed Service Level Rebates
    • Solar Max
    • Bulk hot water systems
    • Basic Home
    • Carbon neutral
    • Certificate of electrical safety
    • Changes to your Victorian Energy bills
    • Concessions
    • Default Market Offer
    • Delayed transfers
    • eBills
    • End of plan information
    • EnergyAustralia App
    • Estimate tool
    • Fee removal - NSW
    • Flexi Saver
    • General FAQs for residential
    • Late bills
    • NBN
    • Late fees
    • Life support
    • Meter usage request
    • My Account
    • No Frills
    • Online security
    • Opt out
    • Other fees and charges
    • Paper Bill Fees
    • Power of Choice
    • Processing fees
    • PowerResponse
    • PowerResponse Virtual Power Plant
    • Rate changes - NSW, Qld, SA, ACT
    • Rate changes - Victoria
    • Reducing energy and bills
    • Remote Energisation
    • Secure Saver
    • Solar power
    • Solar - NSW solar bonus scheme
    • Switch On Energy Victoria
    • Time of Use changes
    • Total Plan
  • Contact us
    • Billing and enquiries
    • Complaints and feedback
    • Electricity and gas plans
    • Faults and emergencies
    • Find an electricity/gas distributor
    • Heating, cooling and hot water system warranty claims
    • Meter installations or upgrades
    • Solar power and battery storage
    • General enquiries form
    • Our postal address
    • Other services
  • Suspended retailers
  • ACT Transparency Code
  • COVID-19
    • NSW Customer Update

Business

Electricity and gas

  • Small business
    • Basic Business
    • Business Balance plan
    • Business Carbon Neutral Flexi
      • Marketing Toolkit Information
    • Plans
    • Rates and tariffs
    • Connections, disconnections and new meters
  • Green energy plans
  • Green Transport
  • Multi-site business
  • Major builders

Solar for business

  • Why solar power for your business?
  • Grants and incentives

Moving Business

My account

  • Small business
    • How to read your bill
    • How to pay your bill
    • Request a payment extension
    • Update contact details

Help and support

  • Contact us
    • Existing customers
    • New customers
    • Faults and emergencies
    • Request a callback
    • Solar for business
    • Our postal addresses
    • Other services
  • FAQs
    • Accounts, bills and payments
    • Basic Business
    • Business Balance plan FAQs
    • Business Carbon Neutral Flexi FAQs
    • Business Demand Plan FAQs
    • General FAQs for business plans
    • Guaranteed Service Level Rebates
    • Major Partners
    • My Account
    • Processing fees
    • Quote tool
    • Reducing energy and bills
    • ResponsePro PowerDown
    • Smart meters
    • Solar Max Business
    • Total Business Plan
    • Business Carbon Neutral FAQs

Industrial and Commercial

Get a quote

Energy Management

  • My Account and Billing
    • How to read your bill
  • Energy Insights
  • Demand Response
    • EnergyAustralia ResponsePro
  • Progressive Purchasing

Energy Solutions

  • Solar PV and Battery Storage
  • LED Lighting
  • Energy Sustainability
  • Power Factor Correction

My Account

Help & Support

  • Contact us
  • Contract terms and conditions
  • Default rates
  • Rate changes
  • Brokers and Consultants

About us

Who we are

  • Our purpose
  • Our history
  • Our leaders
  • Our business
  • Our strategy
  • Awards

What we do

  • Generating energy
    • Buying energy
    • Cathedral Rocks Wind Farm
    • Hallett Power Station
      • Hallett community
    • Lamberts North Ash Repository
    • Mt Piper Power Station
      • Mt Piper Community
      • Mt Piper EPA Reports
      • Mt Piper and Wallerawang water data
      • Mt Piper projects
      • Mt Piper tours
      • Mt Piper Brine in Ash Co-Placement
      • Mt Piper dams safety standards report
    • Pine Dale Coal Mine
      • EPA Reports
      • Pine Dale community
      • Yarraboldy Stage 1
    • Tallawarra Power Station
      • Tallawarra community
      • Tallawarra EPA reports
      • Tallawarra Lands project
    • Yallourn Power Station
      • History
      • Community
      • Energy transition
      • Ensuring we do the right thing
      • Environment
        • Annual Mine EPBC Report
        • Yallourn Daily Air Emissions
        • Yallourn Monthly EPA Reports
        • Morwell River Diversion
        • Class 3 Indicator and PM10/PM2.5 air emission studies
      • The mine
      • Yallourn community grants
    • Jeeralang Power Station
    • Newport Power Station
    • Ballarat Battery Storage
    • Gannawarra Battery Storage
  • New energy projects
    • Tallawarra B Project
    • Lake Lyell Pumped Hydro
    • Mt Piper Battery Energy Storage System
    • Wooreen Energy Storage System
    • Marulan Development Site
  • Energy retailing
    • Help is here

Sustainability

  • Health, safety, security and the environment
  • Suppliers and procurement
  • The Energy Charter
  • Modern slavery
  • Tax contribution

Community

  • Community grants
  • Volunteering
  • Our partners
  • Community relations
  • Workplace giving
  • Supporting First Nations peoples

Media

  • News
  • Fact sheets
  • Speeches
  • Submissions and advocacy

Careers

  • Making a difference to you
  • Everyone’s welcome
  • Our locations

Blog

  • Access our Brighter Blog
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