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Help and support

Solar Max

Solar Max offers our highest feed-in tariff (FiT). 

Solar Max has variable energy rates. With no lock-in contracts or an exit fee, you’re free to leave the plan if it’s not right for you.

To be eligible for Solar Max, your average solar export must be less than 15 kWh per day as recorded on your bill. 
 

If you are a current customer, you can see how much you’ve exported in total under “Solar buy back” on your bill. Solar buyback is another term for feed-in tariff (FiT).  The solar export per day is also shown on your bill and is calculated as the total solar export in kWh divided by the number of billing days. If you are a customer joining us, you can view your current providers’ bill and use the calculation above to work out if you’re eligible. You generally export the most energy in the summer months. 

Yes, you can. If you don’t know what your export is, you can still sign up. If it turns out that you are not eligible for the plan, we will contact you with other options. 

We’ll let you know and provide you with other plan options. If you become ineligible for Solar Max, you’ll no longer be able to receive the higher Solar Max feed-in tariff rate.

Rates for this plan are variable, which means that they may change whenever we change our rates. This usually occurs once a year, around January or July. Your solar feed-in tariff is also variable and may change during the year at the same time or at a different time as your home energy rates.  Please keep this in mind before you apply for a variable rate plan. You will be notified via your preferred contact method before your rates change

Yes, GreenPower is available with the Solar Max plan at an additional cost.

Yes, you can easily opt in for Go Neutral. After your six-month anniversary with us, we’ll start to offset your household energy emissions.

Feed-in tariffs are GST exclusive. We’ll pay you GST if you’re a business customer registered for GST and provide us with your Australian Business Number (ABN). 

For information on pricing, you can refer to the Energy Fact Sheets (EFS) or Basic Plan Information Documents (BPID) for more details.

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