2023 rate changes – NSW, ACT, SA and QLD

Changes from 1 March 2023
Our electricity rates will increase from 1 March 2023 for existing electricity customers on most of our retail market plans, including:

  •  Balance Plan Home, Business Balance Plan, Flexi Plan Home, Business Carbon Neutral Flexi Plan, Solar Max, Family and Friends plans and some employee plans, along with other legacy variable rate electricity plans.

Customers not impacted:

  •  Basic Home or Basic Business electricity customers 
  • Unmetered supply
  • Gas customers
  • Our managed Builder partners.

Why are electricity costs increasing?

There have been many impacts to energy globally, including the sustained impact of the war in Ukraine on energy prices, extreme weather conditions and coal supply issues. These factors mean that it’s costing us more both to generate and purchase wholesale electricity for our customers. 

More information can be found in the 'Why do energy rates change?' FAQ below.

What we’re doing to help

Our priorities are to maintain supply and support all our customers. We are working with governments and with coal and gas producers to implement interventions to help minimise future impacts on retail prices for customers.

If you are facing difficulty paying your next bill, contact us and we can discuss the options we have to support.