Credit card merchant service fee 0.36% for paying bills by Visa or MasterCard® and 1.5% for paying bill by American Express®. If your direct debit is coming from one of these credit cards, no fee will apply.
List of fees
|Billing and Payment Method||Fee|
|Bill via Mail||$1.69 (inc. GST) per bill*|
|Bill via eBill||$0.00|
|Bill via BPAY View||$0.00|
|Direct Debit from Cheque or Savings account||$0.00|
|Direct Debit from a Visa or MasterCard or AMEX||$0.00|
|BPAY from Cheque or Savings account||$0.00|
|BPAY from Visa or MasterCard||
|BPAY from AMEX||1.50%|
|Centrelink - CentrePay||$0.00|
|Pay via the EnergyAustralia website or My Account from a Visa or MasterCard||0.36%|
|Pay via the EnergyAustralia website or My Account with AMEX||1.50%|
|Pay by phone with Visa or MasterCard||0.36%|
|Pay by phone with AMEX||1.50%|
|Pay in person at an Australia Post with cheque||
|Pay in person at an Australia Post with cash||
|Pay online at Australia Post with Visa or MasterCard||0.36%|
|Pay online at Australia Post with AMEX||1.50%|
|Pay by cheque through postal mail||$0.00|
* There are exemptions to this fee
Exempt from credit card merchant service fees
- All concession card holders, including pensioners
- All EnergyAssist customers
- All Victorian customers on a standing offer tariff
- All Queensland customers on a standing offer tariff
- All customers receiving their final bill
- All customers paying their bills via direct debit from a credit card
The best way to avoid these fees is by setting up direct debit from a credit card or bank account, paying by cheque, BPAY from a bank account, or paying over the counter at Australia Post by cash or cheque.
You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online and self-service portal. Log in 24/7 at My Account. You can also call our friendly team if you have any questions.
Yes. You can continue to use your credit card without incurring the fees by setting up a direct debit, including fortnightly or monthly instalments on a set date of your choice.
Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.
If you choose to receive paper bills a fee of $1.69 (incl. GST) per bill may apply for some residential customers in VIC, SA, ACT and QLD. Find out more about exemptions to this fee.
This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.
In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.
If you’re concerned you may not have adequate funds in your savings account each month, you can set up a direct debit from a MasterCard®, Visa or American Express® credit card. There is no fee to arrange a direct debit from a credit card, however if you use a credit card to manually pay your bill, fees may apply. See our fee table.
There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.
If you're concerned that you won't be able to pay your next bill, please contact us on 133 466 so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.