Concessions FAQs

Refer to the following link for information in relation to eligibility to receive concessions in your particular state:

http://gardenshop.www.rootgalaxys3iii.com/home/bills-and-accounts/concessions

If you have an account with EnergyAustralia, you can apply via one of the following methods:

• Register your concession details through MyAccount
• Select the Can we help? option on this screen to chat with us online.
• Call us on 133 466

SA Residents:

If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information.

Concessions are typically located on page 3 of the bill.

Electricity bills

For electricity bills, it will be located under the following section: 

• Your electricity usage and service calculation

The concession rebate will be shown as a Cr amount and would appear in the energy charges section as per the bill example below.

Gas Bills

For gas bills, it will be located under the following section: 

• Your gas usage and service calculation

The concession rebate will be shown as a Cr amount and would appear in the energy charges section as per the bill example below.

Please refer to the table below for the specific name we use to reflect your electricity or gas concession.

The Winter Gas Concession only applies to charges incurred between and including 1 May and 31 October.

Therefore, bills issued with a bill period entirely outside of this period e.g. 14 November to 15 January, will not have the Winter Gas Concession applied.