Skip to main content

Cybersecurity: Read our information about keeping customer data safe and tips for protecting yourself online.

Hide message

Important information for existing customers about energy bill support.

Hide message
EnergyAustralia logo
  • home icon Home
    • Electricity and gas Show menu dropdown
      • Virtual Power Plant
      • Compare electricity and gas plans Show menu dropdown
        • Upload your electricity bill
      • How to disconnect and reconnect your energy connection
      • Compare electricity and gas plans Show menu dropdown
        • Basic Home
        • Flexi plan
        • Solar Max
        • How to compare plans
        • What is off peak electricity?
        • When to switch
        • What is a tariff?
      • Get an energy quote
      • Go Neutral Show menu dropdown
        • Opt-in for carbon neutral
        • FAQs
        • Go Neutral news and carbon offset projects Show menu dropdown
          • Solid efforts to reduce emissions in Brazil
          • Savanna Fire Management, Arnhem Land, Northern Territory
          • Top End wildfire management
          • Light bulb moments in India
      • New meters and installations Show menu dropdown
        • Timeframes for electricity meter connections
      • Go Green Show menu dropdown
        • Green energy plans
      • Energy saving and safety Show menu dropdown
        • Electrical safety
        • Natural gas safety
        • Gas appliances safety
        • South Australian Retailer Energy Productivity Scheme (REPS)
      • PowerResponse
      • Energy Plan Information
    • Solar Show menu dropdown
      • Customised solar & battery solutions
      • Existing Solar Customers
      • Feed-in tariffs
    • Moving house
    • Bills and accounts Show menu dropdown
      • Manage your account Show menu dropdown
        • Update your details
        • Register an additional account holder
      • Pay your bill Show menu dropdown
        • Energy bill support
        • Payment options Show menu dropdown
          • Pay my bill
        • Request a payment extension
      • Understand your bill Show menu dropdown
        • Bill guides
        • Energy usage data request
        • Estimated bills
        • Is your bill higher than expected?
      • Switch to eBilling
      • Understand your meter Show menu dropdown
        • A guide to getting your meter read
        • Submit meter reading
      • Concessions Show menu dropdown
        • Australian Capital Territory
        • New South Wales
        • Queensland
        • South Australia
        • Victoria Show menu dropdown
          • Utility Relief Grant Scheme
      • Hardship policy Show menu dropdown
        • Financial difficulties
        • Government assistance
      • Family Violence
      • Account holder has passed away
    • Help and support Show menu dropdown
      • FAQs Show menu dropdown
        • How to reach us during the COVID-19 situation
        • Accounts, bills and payments
        • Anytime Saver
        • Balance Plan FAQ’s
        • Guaranteed Service Level Rebates
        • Solar Max
        • Bulk hot water systems
        • Basic Home
        • Carbon neutral
        • Certificate of electrical safety
        • Changes to your Victorian Energy bills
        • Concessions
        • Default Market Offer
        • Delayed transfers
        • eBills
        • End of plan information
        • EnergyAustralia App
        • Estimate tool
        • Fee removal - NSW
        • Flexi Saver
        • General FAQs for residential
        • Late bills
        • NBN
        • Late fees
        • Life support
        • Meter usage request
        • My Account
        • No Frills
        • Online security
        • Opt out
        • Other fees and charges
        • Paper Bill Fees
        • Power of Choice
        • Processing fees
        • PowerResponse
        • PowerResponse Virtual Power Plant
        • Rate changes - NSW, Qld, SA, ACT
        • Rate changes - Victoria
        • Reducing energy and bills
        • Remote Energisation
        • Secure Saver
        • Solar power
        • Solar - NSW solar bonus scheme
        • Switch On Energy Victoria
        • Time of Use changes
        • Total Plan
      • Contact us Show menu dropdown
        • Billing and enquiries
        • Complaints and feedback
        • Electricity and gas plans
        • Faults and emergencies
        • Find an electricity/gas distributor
        • Heating, cooling and hot water system warranty claims
        • Meter installations or upgrades
        • Solar power and battery storage
        • General enquiries form
        • Our postal address
        • Other services
      • Suspended retailers
      • ACT Transparency Code
      • COVID-19 Show menu dropdown
        • NSW Customer Update
  • business icon Business
    • Electricity and gas Show menu dropdown
      • Small business Show menu dropdown
        • Basic Business
        • Business Balance plan
        • Business Carbon Neutral Flexi Show menu dropdown
          • Marketing Toolkit Information
        • Plans
        • Rates and tariffs
        • Connections, disconnections and new meters
      • Green energy plans
      • Green Transport
      • Multi-site business
      • Major builders
    • Solar for business Show menu dropdown
      • Why solar power for your business?
      • Grants and incentives
    • Moving Business
    • My account Show menu dropdown
      • Small business Show menu dropdown
        • How to read your bill
        • How to pay your bill
        • Request a payment extension
        • Update contact details
    • Help and support Show menu dropdown
      • Contact us Show menu dropdown
        • Existing customers
        • New customers
        • Faults and emergencies
        • Request a callback
        • Solar for business
        • Our postal addresses
        • Other services
      • FAQs Show menu dropdown
        • Accounts, bills and payments
        • Basic Business
        • Business Balance plan FAQs
        • Business Carbon Neutral Flexi FAQs
        • Business Demand Plan FAQs
        • General FAQs for business plans
        • Guaranteed Service Level Rebates
        • Major Partners
        • My Account
        • Processing fees
        • Quote tool
        • Reducing energy and bills
        • ResponsePro PowerDown
        • Smart meters
        • Solar Max Business
        • Total Business Plan
        • Business Carbon Neutral FAQs
  • truck icon Industrial and Commercial
    • Get a quote
    • Energy Management Show menu dropdown
      • My Account and Billing Show menu dropdown
        • How to read your bill
      • Energy Insights
      • Demand Response Show menu dropdown
        • EnergyAustralia ResponsePro
      • Progressive Purchasing
    • Energy Solutions Show menu dropdown
      • Solar PV and Battery Storage
      • LED Lighting
      • Energy Sustainability
      • Power Factor Correction
    • My Account
    • Help & Support Show menu dropdown
      • Contact us
      • Contract terms and conditions
      • Default rates
      • Rate changes
      • Brokers and Consultants
  • info icon About us
    • Who we are Show menu dropdown
      • Our purpose
      • Our history
      • Our leaders
      • Our business
      • Our strategy
      • Awards
    • What we do Show menu dropdown
      • Generating energy Show menu dropdown
        • Buying energy
        • Cathedral Rocks Wind Farm
        • Hallett Power Station Show menu dropdown
          • Hallett community
        • Lamberts North Ash Repository
        • Mt Piper Power Station Show menu dropdown
          • Mt Piper Community
          • Mt Piper EPA Reports
          • Mt Piper and Wallerawang water data
          • Mt Piper projects
          • Mt Piper tours
          • Mt Piper Brine in Ash Co-Placement
          • Mt Piper dams safety standards report
        • Pine Dale Coal Mine Show menu dropdown
          • EPA Reports
          • Pine Dale community
          • Yarraboldy Stage 1
        • Tallawarra Power Station Show menu dropdown
          • Tallawarra community
          • Tallawarra EPA reports
          • Tallawarra Lands project
        • Yallourn Power Station Show menu dropdown
          • History
          • Community
          • Energy transition
          • Ensuring we do the right thing
          • Environment Show menu dropdown
            • Annual Mine EPBC Report
            • Yallourn Daily Air Emissions
            • Yallourn Monthly EPA Reports
            • Morwell River Diversion
            • Class 3 Indicator and PM10/PM2.5 air emission studies
          • The mine
          • Yallourn community grants
        • Jeeralang Power Station
        • Newport Power Station
        • Ballarat Battery Storage
        • Gannawarra Battery Storage
      • New energy projects Show menu dropdown
        • Tallawarra B Project
        • Lake Lyell Pumped Hydro
        • Mt Piper Battery Energy Storage System
        • Wooreen Energy Storage System
        • Marulan Development Site
      • Energy retailing Show menu dropdown
        • Help is here
    • Sustainability Show menu dropdown
      • Health, safety, security and the environment
      • Suppliers and procurement
      • The Energy Charter
      • Modern slavery
      • Tax contribution
    • Community Show menu dropdown
      • Community grants
      • Volunteering
      • Our partners
      • Community relations
      • Workplace giving
      • Supporting First Nations peoples
    • Media Show menu dropdown
      • News
      • Fact sheets
      • Speeches
      • Submissions and advocacy
    • Careers Show menu dropdown
      • Making a difference to you
      • Everyone’s welcome
      • Our locations
  • blog icon Blog
  • Home
  • Business
  • Industrial and Commercial
  • About us
  • Blog
Click
Select your state
  • ACT
  • NSW
  • QLD
  • SA
  • VIC
  • Log in
  • Register
  • My Account
EnergyAustralia logo
  • Electricity and gas

    Electricity and gas

    Small business

    • Small business plans
      • Basic Business
      • Business Balance Plan
      • Business Carbon Neutral Flexi
    • Green energy plans
    • Rates and tariffs
    • Connections, disconnections and new meters (moving your business)
    • Find out more
    • Multisite business
    • Business energy assessment
    • Major builders
    • Green transport energy solutions
    • Business customer stories
    Sign up online and we'll take care of your energy.
    Small business - Sign up online and we'll take care of your energy

    Pick a plan

  • Solar for business

    Solar for business

    Why solar power for your business?

    If you have an ABN your premises may be eligible for commercial solar. Solar power is an affordable way to lower your electricity costs.

    • Solar for your business

    Grants and incentives

    There are several types of grants, rebates and incentives that business customers with solar power can be eligible for.

    • View the grants and incentives
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

  • Moving Business
  • My account

    My account

    • Manage your account
    • How to read your bill
    • How to pay your bill
    • Request a payment extension
    • Update contact details
    • Connections, disconnections and new meters (moving your business)
    My account
    Manage your business accounts

    Visit My Account

  • Help and support

    Help and support

    Contact us

    • Existing customers
    • New customers
    • Faults and emergencies
    • Solar for business
    • View all business contacts

    FAQs

    • Smart meters
    • Pricing and rate changes
    • Accounts, bills and payments
    • Reducing energy and bills
    • View all FAQ categories
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

Help and support

Total Plan for Business FAQs

Total Plan Business is a great value plan for your business energy needs. You’ll receive a discount off your total energy bill, not just the usage rates. Guaranteed, every time you pay. And your energy prices won’t increase for the 12 month fixed rate period.

The guaranteed discount applies to your energy usage and daily supply charges. Other fees and charges are excluded.

The fixed rate period is 12 months, during which time your energy usage and daily supply charges won’t increase. Other fees and charges may vary during this time (incl. solar feed-in tariffs and GreenPower).

You’ll find more information on our Total Plan Business page. For information on pricing go to our Energy Fact Sheets (EFS) or Basic Plan Information Documents (BPID) for more details.

  • Contact us
    • Existing customers
    • New customers
    • Faults and emergencies
    • Request a callback
    • Solar for business
    • Our postal addresses
    • Other services
  • FAQs
    • Accounts, bills and payments
    • Basic Business
    • Business Balance plan FAQs
    • Business Carbon Neutral Flexi FAQs
    • Business Demand Plan FAQs
    • General FAQs for business plans
    • Guaranteed Service Level Rebates
    • Major Partners
    • My Account
    • Processing fees
    • Quote tool
    • Reducing energy and bills
    • ResponsePro PowerDown
    • Smart meters
    • Solar Max Business
    • Total Business Plan
    • Business Carbon Neutral FAQs
Get the EnergyAustralia App
Get it on Google Play
Download on the App Store
 
  • Credit statement
  • Terms and conditions
  • Energy Plan Information
  • NSW EPA reports
  • On by EnergyAustralia
  • Meter usage request
  • Careers
  • Privacy
  • Disclaimer
  • Site map
  • Contact us

© 2020 EnergyAustralia. All rights reserved.

ABN 99 086 014 968

TRUenergy is now operating as EnergyAustralia

Facebook Twitter Linkedin