You can find your gas distributor here.
Your gas distributor is also listed on your bill. If you haven’t received your first bill, see below:
- AusNet Services covers central and western Victoria.
- Australian Gas Networks covers north and south-eastern Melbourne and northern and eastern Victoria. Australian Gas Network is also the distributor in South Australia.
- Jemena covers the majority of New South Wales, however if your property is on a state border, please contact Australian Gas Networks.
- Multinet Gas covers areas of inner and outer east Melbourne, the Yarra Ranges and South Gippsland.
For faults, your first point of contact should be your distributor. For outages, your distributor may provide an approximate restoration time on their website. If there are no known outages in your area, please call their faults line.
You’ll need to request the connection in the Major Partners Portal with all relevant and correct information and/or paperwork. Let us know when the handover is scheduled and note in the portal that it’s urgent. The site should be at lock-up stage, completely clean and free of rubbish. We can let the distributor know the connection’s urgent, but we can’t guarantee they’ll be able to meet the timeframe.
The site address will be on the council-approved documentation.
If you’re completing multiple builds/connections a year, fill out the enquiry form or email firstname.lastname@example.org and we’ll be in touch to give you access to the portal.
The Major Partners Portal makes it simple for you to track the progress of your connection 24/7. We also provide on-site portal training and refreshers when you need it.
You’ll need to request the connection in the Major Partners Portal with relevant and correct information and/or paperwork. Let us know when the handover is scheduled and note in the portal that it’s urgent. There’ll need to be clear access to the electricity meter box and no site defects. We can let the meter provider or the distributor know the connection’s urgent but can’t guarantee they’ll be able to meet the timeframe. The distributor may also charge an urgent connection fee and if so, we’ll let you know first.
Connection times can be affected by factors such as weather, incomplete paperwork and the timeframes set by the distributor or meter provider where your connection is.
You can avoid delays by:
- Ensuring paperwork has been completed correctly (correct address, metering details and signatures)
- Making sure the site is safe, clean and clear of rubbish and building materials
- Responding to any contact from the Major Partners team as soon as possible
- Only requesting the electricity meter if the pit has been installed and is live (Victoria only)